Understanding the Unique Roles of the RN and Social Worker Case Manager in the Acute Care Setting

Michael C Redmond

Starting at


Single registration

Buy Now

What you'll learn?

·         Standards of practice for case management

·         Contemporary case management roles in the acute care setting

·         Patient flow

·         Utilization and resource management

·         Denial management

·         Variance tracking

·         Discharge planning

·         Quality management

·         Psychosocial assessment and interventions

·         Social work expertise

·         Social work integration

·         Community case management

·         Decision support

·         Clinical information systems

·         Risk assessment

·         The FAST Approach to Community Case Management

Overview of the webinar

The role of the social worker in the acute care and community-based settings is a unique role that should not be confused with that of the RN case manager. This program will review the best practice roles and functions of the social worker and the RN case manager in order to differentiate the similarities and differences between the two roles. Included will be a review of the standards of practice for case management as well as the unique elements of the social worker’s role in psychosocial assessment, planning, and intervention both in the hospital as well as in the community.Referral criteria for referral of a patient to the social worker (high-risk screen) will be discussed. Strategies for integration of the roles of the social worker and the RN case manager will provide a framework for ensuring that the two positions are different yet complementary. The role of the social worker in community-based case management programs will also be reviewed as well as how to identify the best ways to optimize the roles in the community where there are large numbers of patients that may require case management services.

Who should attend?

·         RN Case Manager

·         Social Worker

·         Case Management Director and Manager

·         Discharge Planning Director and Manager

·         Physician Advisor

·         Vice President of Case Management

·         Patient Care Services Professional

·         Quality Director and Manager

·         Social Worker and Social Service Director

·         Utilization Management Director and Manager

Why should you attend?

RN case managers and social workers have always had to work closely together in order to achieve positive outcomes for their patients.  However, the roles have sometimes become unclear as to which professional performs which elements of the case management roles and functions. This webinar will review the differences and similarities between the roles of the social worker and the nurse case manager in both acute care and community-based settings. It will explore how best practice models help to clearly differentiate the complementary skill sets of both disciplines.  The program will also explore how social workers can optimize their time by working at the “top of their license” in case managing the most psychosocially complex patients and families. 

Whether you are an RN case manager or a social worker you will want to participate in this webinar in order to gain the skills necessary to improve your case management team’s workflow and outcomes in order to meet the needs of an ever increasingly complex patient population!


Webinar Events
Live -Coming soon!

Training CD-DVD

Physical CD-DVD of recorded session will be despatched after 72 hrs on completion of payment

Recorded video

Recorded video session

Speaker: Michael C Redmond, CEO and Lead Consultant, Redmond Worldwide

Dr. Michael C. Redmond, PhD, is a certified project manager, PMP, has two master certifications in business continuity/disaster recovery MBCP and FBCI and is certified in emergency management. She is active in cyber security and holds multiple ISO certifications (ISO/IEC 27001 Information Security Management, ISO/IEC 27032 Lead Cyber Security Manger, ISO/IEC 27035 Security Incident Response, ISO/IEC 22301 Business Continuity Management Systems, ISO/IEC 21500 Project Management, and ISO/IEC 41001 Environmental Management). She is an international consultant, speaker and published author.

Michael's MBA in Risk Management included courses in Information Security and Risk Management for Medical Devices and Healthcare. Michael is certified as a Senior Lead Manager in Information Security for Healthcare ISO 27999.As a practitioner, she has been implementing ISO 27999 and ISO 14971 for over 10 years for clients. 

Her past experience includes 13 years as a senior manager with Deloitte, KPMG and Chubb in the areas of: compliance, crisis management, business continuity, disaster recovery, emergency management, internal audit/ gap analysis. She was a business continuity/disaster recovery manager with the Bank of New York. She consults for clients in diverse industries such as banking, manufacturing, pharmaceutical, hospitals, government agencies, colleges and universities, law firms, and media.

Dr. Redmond spent 4 years on active duty with the army and 18 1/2 years as National Guard and Reserve before retiring as a major. She is a graduate of Command & General Staff College (Fort Leavenworth), attended civil affairs courses at the US Army JFK School of Special Warfare and is Hazmat trained and DOD certified. The White House honored Dr. Redmond at a luncheon as one of the Top Women in Her Field of Business Continuity.

Get in touch

(315) 632-0735,
(315) 750-4379